Privacy Policy

​

Privacy Policy for 1st Renos

Effective Date: June 27, 2025

1st Renos ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather when you interact with our business, whether as a client, prospective client, supplier, or visitor to our website or premises.

1. About 1st Renos

1st Renos is a property renovations contractor business operating in the South Auckland and North Waikato districts of New Zealand. We provide a range of renovation services for residential and commercial properties.

2. Information We Collect

We may collect various types of information, including personal information, which is information that can identify you. The types of information we collect depend on your interaction with us:

• Contact Information: Name, address, email address, phone number.

• Property Information: Details about your property relevant to the renovation project (e.g., property address, existing layout, photos, renovation requirements).

• Project Details: Information about your renovation preferences, budget, timelines, and specific requests.

• Financial Information: Payment details (e.g., bank account information for invoices, although we generally do not store credit card details directly).

• Communication Records: Records of our correspondence, including emails, phone calls, and meeting notes.

• Website Usage Data: If you visit our website (if applicable), we may collect information about your Browse activity, such as IP address, browser type, referring pages, and time spent on pages. This is typically aggregated and anonymised.

• Supplier Information: If you are a supplier, we may collect your business contact details, ABN/NZBN, and banking information for payment purposes.

3. How We Collect Information

We collect information in several ways:

• Directly from You: When you contact us by phone, email, through our website, or in person to inquire about our services, request a quote, or engage us for a project.

• From Third Parties: We may receive information from third parties, such as architects, designers, or building material suppliers, if you have authorised them to share your information with us for the purpose of your renovation project.

• Publicly Available Sources: We may collect information from publicly available sources (e.g., property databases, online directories) for legitimate business purposes.

• Through our Website (if applicable): Via cookies and similar technologies (please refer to our Cookie Policy, if applicable).

4. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Renovation Services: To understand your renovation needs, prepare quotes, plan and execute renovation projects, communicate project progress, and manage invoicing and payments.

• To Communicate with You: To respond to your inquiries, provide updates on our services, and send important information related to your project.

• To Improve Our Services: To understand client needs, gather feedback, and improve the quality and range of our renovation services.

• For Business Operations: To manage our supplier relationships, maintain business records, and comply with legal and regulatory obligations.

• For Marketing and Promotions (with your consent): If you opt-in, we may use your contact information to send you promotional materials, newsletters, or information about new services. You can opt-out at any time.

• To Comply with Legal Obligations: To meet our obligations under New Zealand law, including tax and health and safety regulations.

5. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Subcontractors and Tradespeople: We may share relevant project information with trusted subcontractors, tradespeople (e.g., electricians, plumbers, carpenters), and suppliers who are involved in your renovation project, solely for the purpose of completing the work.

• Professional Advisors: To our professional advisors, such as accountants, lawyers, or insurers, where necessary for legal, financial, or insurance purposes.

• Regulatory and Law Enforcement Bodies: Where required by law or a valid legal process, or to protect our rights or the safety of others.

• With Your Consent: We will obtain your consent before disclosing your personal information to third parties for purposes not covered by this Privacy Policy.

We will never sell or rent your personal information to third parties for their marketing purposes.

6. Storage and Security of Your Information

We take reasonable steps to protect the personal information we hold from loss, unauthorised access, misuse, modification, or disclosure. This includes:

• Implementing physical, electronic, and procedural safeguards.

• Using secure data storage systems.

• Restricting access to personal information to authorised personnel only.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.

8. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated Privacy Policy on our website (if applicable) or provide you with a copy upon request. The revised policy will be effective from the date it is posted.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to make a complaint, please contact us at:

1st Renos [Phone - 021 158 7246] [Email - 1strenos@gmail.com] [Website Address - 1strenos.co.nz]

11. Privacy Commissioner

If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner in New Zealand:

Office of the Privacy Commissioner PO Box 10094 Wellington 6143 New Zealand Phone: 0800 803 909 Website: www.privacy.org.nz